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Top of Page Contact Us: 800.382.5729Login Close Modal X You are Leaving Medical Mutual Web Site This Medical Mutual of Ohio and its Family of Companies (collectively, Medical Mutual”) website links to other Internet sites (Third Party Sites”) that are not maintained by or under the control of Medical Mutual. These links are provided solely for your convenience, and you access them at your own risk. Medical Mutual makes no warranties or representations about the contents of products, services or information offered in such Third Party Sites. Consequently, Medical Mutual is not and cannot be held responsible for the accuracy, copyright compliance, legality or decency of material contained in Third Party Sites linked to this Medical Mutual website. Leave Site Cancel My Health Plan Main Content Find a Provider Provider Directory Already a Member? Find the Best Provider Directory Results. Search for doctors, facilities, supplies and other providers covered by your plan. Log in to Search For a Provider Search without logging in X Time Out Your session will timeout in 2:00 minutes. Please select OK to renew your session. Additional Information... HMO plans usually do not cover out-of-network services. You will always receive emergency services based on your plan’s benefits. PPO or POS plans cover your claims at a lower level when you use an out-of-network provider. You are responsible for paying any extra amounts. Download a provider directory for your county in PDF Format (OH, IN, KY). Medicare Advantage Members: To use your hearing aid benefit, please call TruHearing at 1‑866‑201‑9630. Please note: This benefit may not be available for members enrolled through a group. Substance Abuse: It is important to us to help our members impacted by substance abuse. Learn more about various treatment options. Live Customer Supports All hours listed below exclude major holidays. For questions about plans or benefits , please contact a Medical Mutual representative at (800) 382-5729 (TTY/TDD 711 for hearing impaired): Monday - Thursday, 7:30 a.m. - 7:30 p.m. (EST) Friday, 7:30 a.m. - 6:00 p.m. (EST) Saturday, 9:00 a.m. - 1:00 p.m. (EST) For problems logging in or issues with the website , please call Technical Support at (800) 344-7620 (TTY/TDD 711 for hearing impaired) : Monday - Thursday, 7:30 a.m. - 7:30 p.m. (EST) Friday, 7:30 a.m. - 6:00 p.m. (EST) Saturday, 9:00 a.m. - 1:00 p.m. (EST) For Medicare Advantage questions or assistance , please contact a Customer Care Specialist at 1-800-982-3117 (TTY/TDD 711 for hearing impaired). October 1 to March 31 7 days a week, 8 a.m. to 8 p.m. (EST) April 1 to September 30 Monday through Friday, 8 a.m. - 8 p.m. (EST) Mailing Address Medical Mutual 100 American Road Cleveland, OH 44144 Top of page Data Verification Building a Quality Network Important Information Medicare Advantage Disclaimer Cigna PPO Disclaimer Network Status Change Process Products and Networks Language Support Provider data last updated on: 5/14/2024 Page last updated on: 5/10/2024 The information on this Web site and any links are for your information only and does not take the place of, or is intended to be a substitute for professional medical advice, diagnosis or treatment from your doctor. Any services recommended or provided by your doctor may not be covered under the terms of your benefit plan. Eligibility and coverage are subject to the specific terms of your benefit plan. This Medical Mutual of Ohio Web site contains links to Web sites operated by third parties who are not under the control of Medical Mutual of Ohio or its affiliates and subsidiaries. Medical Mutual of Ohio disclaims all liability with regard to the information presented on these Web sites as well as your access to such linked Web sites. Medical Mutual of Ohio provides links to other sites as a service to users, and access to any other sites linked to Medical Mutual of Ohio is at your own risk. © 2024 Medical Mutual of Ohio...